How can we help?

How do I request account or data deletion?

You can delete your Wimme account in the App from Account Settings > Delete Account. After deletion is confirmed, Wimme immediately disables account access and starts the deletion process. Once the deletion process starts, it cannot be canceled or undone. Associated account records, child profiles, saved stories, generated story content, generated story media, and storage objects are usually deleted within 24 hours. Limited purchase, security, fraud-prevention, legal, or dispute-resolution records may be retained when necessary.

For help with account deletion, child profile deletion, saved stories, generated story media, access, correction, or other parent or guardian privacy requests, email [email protected] from the address associated with your Wimme account. We may need to verify that the request comes from the parent or guardian managing the account.

Who handles payments?

In-app purchases are processed by Apple. Wimme receives purchase records needed to deliver purchased story credits, but we do not receive or store payment card numbers or bank account information.

How are story credits handled after a purchase change?

Story credits are used to create and deliver stories. If Apple changes or reverses a purchase, Wimme may adjust the account's internal credit balance so future purchases and delivered story access remain consistent. Delivered stories remain available unless an account or story is deleted.

Why does Wimme ask for microphone access?

Microphone access supports live story interaction. Current profile avatars are selected from Wimme's built-in avatar options, not from the device photo library. You can manage microphone and other device permissions requested by Wimme in iOS Settings.

Does Wimme store live voice recordings?

Wimme uses live voice audio to process the real-time interaction and generate a response. Wimme does not save raw live voice recordings to the Wimme account, story library, or user profile after the real-time request is completed. Resulting story text, summaries, preferences, or saved story content may be stored as part of App functionality. Wimme-generated read-aloud audio is not a recording of the user; it is story content created by Wimme to read a story aloud.

How do story translation and pronunciation guides work?

Wimme can translate a finished story into supported languages and, for some languages, provide pronunciation or reading guides. These tools can help families reread a story in another language, practice a language they are learning, or compare how the same story reads across languages.

The original story text is the primary version and best reflects the child's original ideas and story context. Other language versions are translations generated from the original text for reading and understanding. They do not replace the original story.

Translations and pronunciation guides are AI-generated. They may vary or contain mistakes, especially with names, rhymes, wordplay, words with multiple pronunciations, mixed-language text, or words invented by a child. We recommend reading together with a parent or guardian and referring to the original story when needed.

Can parents manage child profile information?

Yes. Wimme is intended to be managed by parents or guardians. Contact [email protected] for access, correction, deletion, or refusal of further collection or use related to child profiles, saved stories, generated story media, or account information.

What operator contact details are available for privacy requests?

LittleWhim Ltd. responds to privacy, data, and parent or guardian requests at [email protected]. The Privacy Policy lists LittleWhim Ltd.'s public mailing address and telephone number.